Privacy Policy and Security
We at beautyscene.com respect your privacy concerns and security issues, so we have clearly stated policies to address the same. You can view our Privacy and Security policy by clicking this link.
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How to use the Shopping Cart?
Our ordering process is pretty simple. Once you are in the product details page, you have an option of choosing the item and quantity you are interested in purchasing. Just enter the quantity of the item you are interested in buying and click the "add to tote" image, and the item will be added to your basket.
Once you have decided to checkout, you will be asked for your email address and password if you are a returning customer, or you will be asked for the above, and your shipping and billing details if you are a new customer. Just fill in the required info and proceed. If you do not want us to store your details, you can check in as a guest.
That's it! We will process your order once we receive the same. Items in stock will usually be shipped the same or next business day. If items are not in stock or there is some other problem, you will get an email advising you of the same.
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How do I create an account?
If you are ordering for the first time, you need to create an account. The account can be created once you have decided to purchase something from the site, and will be asked for your info during the checkout process.
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How do I change my account info?
You can change your account info at the checkout, once you login by entering your email address and password. The next screen will come up with your previous details that you entered. You can edit some or all the info and proceed. The new info will be saved.
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I forgot my password
Forgot your password? No problem. Just send us an email to service@beautyscene.com and we will email you the same to your email address on file.
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How do I check my order status?
Just hover over the "Customer Service" quick links at the left bottom of the page, and click the link says "order status" and login to find the status of your order.
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How do I track my order?
If you already got an email from us with your tracking number, please go the the UPS, Fedex or other carriers website and check when you can expect your shipment. If you did not get a tracking number as yet, then please send us an email to service@beautyscne.com.
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My order hasn't arrived !
If it has been over 10 days since you placed the order, and you did not receive the package, there can be a few difference scenario's:
> If you did not get an email from us within 24 hours acknowledging your order:
It is possible in rare cases, due to technical problems, your order was not received by us. Please send us an email to service@beautyscene.com with such problems.
> If you got an email confirming the receipt of your order info, but didn't get your tracking number:
You can check your order status by clicking on the link at the top right corner of any page on our website.
> If you got an email with your tracking number:
Please check the above FAQ-"How do I track my order". If you feel the shipping carrier has lost your package, please send us an email to service@beautyscene.com with your name and order date.
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How do I cancel my order?
If you have just placed an order and it has not yet been processed, you can call us at 866-to (Mon-Fri 9am-5.30pm EST) and cancel your order. After business hours, you can send us an email to service@beautyscene.com.
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How long will it take before orders are processed and shipped?
Generally, orders that are received before 3 PM Eastern Standard Time are processed within 24-48 hours. Processing time also depends on the information you have provided about your credit card , billing and shipping information and whether the information is accurate. Allow 2-7 business days after the order has been shipped to actually receive the order, of ordering by standard UPS Ground service.
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What are the shipping charges?
There is a flat fee of $4.95 per order. Shipping is free for orders over $50.
If shipping to multiple destinations, then then the shipping charges will be $4.95 per destination. You will get one free shipping per destination. For example, if you place an order for $120, and ship to 3 destinations, then you will get free shipping for 2 of the shipments and will be charged $4.95 for the third.
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Does beautyscene.com ship Internationally?
Sorry, no international orders at this time.
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What is your return policy?
We have a 30 day money back guarantee. If you want to return a product, please send us an email to service@beautyscene.com and we will send you a "Return Authorization Number" and instructions on how to return the product. We accept  only un-opened and unused products.
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Can I have my order delivered to a PO Box and do you ship overnight?
No we dot ship to Post Office box addresses since UPS does not deliver packages to post office boxes. 
We do ship overnight if the item ordered is in stock. The shipping charges depend on the weight of the merchandise and its destination.
Please note: As per FAA regulations, fragrances/perfumes cannot be shipped via air. These orders can be shipped via standard ground service only.

What payment choices do I have?
We accept VISA, MasterCard, Discover and American Express only.
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When will my card be charged?
Your card is charged the day the order is shipped.
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How about sales tax?
We do not charge sales tax for orders outside New Jersey. As we are located in NJ, we will charge 6% Sales Tax as per the law.
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I have a question about the amount charged on my last order...
Please send an email to service@beautyscene.com with your name, order number and problem, and we will look into the matter ASAP and get back to you via email.
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